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We're here to help with any questions about SSI Usage Tracker


Get in Touch

Whether you have a question about using SSI Usage Tracker, need help with your account, want to report a bug, or just want to provide feedback, we would love to hear from you. We strive to respond to all inquiries within two business days. Your feedback helps us improve the application and better serve the SSI community.

Email Support

For general inquiries, account help, or feedback

[email protected]

Response time: 1-2 business days

Support Hours

We process support requests during business hours

Monday - Friday

9:00 AM - 5:00 PM Eastern Time


What to Include in Your Message

To help us assist you as quickly as possible, please include the following information when you reach out:

Your email address — The email associated with your SSI Usage Tracker account (if applicable)

Description of your issue or question — Please be as specific as possible about what you need help with

Steps to reproduce — If reporting a bug, describe what you were doing when the issue occurred

Device and browser information — Let us know what device (phone, tablet, computer) and browser (Chrome, Safari, Firefox, Edge) you are using


Frequently Asked Questions

What is SSI Usage Tracker?

SSI Usage Tracker is a free web application designed to help families, guardians, and representative payees manage Supplemental Security Income (SSI) funds. It provides tools to track SSI payments received, record expenses, categorize spending, split shared household costs among recipients, and generate reports. The application is designed to help you maintain the detailed records that the Social Security Administration requires of representative payees.

Is SSI Usage Tracker really free?

Yes, SSI Usage Tracker is completely free to use. We believe that tools for managing public benefits should be accessible to everyone. Our service is kept running by voluntary donations from users who can comfortably afford to give — see our Support easySSI page. All core features, including transaction tracking, payment management, reports, and data export, are available to every user at no cost. There are no hidden fees, premium tiers, or in-app purchases.

How do I create an account?

Creating an account is quick and easy. Click the "Register" button on the welcome page or navigate to the registration page. You will need to provide an email address and create a password. After registering, you will receive a verification email. Click the link in the email to verify your account, and then you can log in and start setting up your household. The entire process takes just a few minutes.

I didn't receive my verification email. What should I do?

If you did not receive a verification email after registering, please check your spam or junk folder first. Some email providers may filter our emails. If you still cannot find it, you can request a new verification email from the login page. If you continue to experience issues, please contact us at [email protected] with your registered email address and we will assist you.

How do I set up my household?

After logging in for the first time, you will be guided through a setup process. You will create your household by specifying how many people live in the home. Then you will add SSI recipients by entering their name, monthly SSI payment amount, and the date they started receiving SSI. You can add multiple recipients to a single household. Once your household is set up, you can immediately begin tracking transactions and confirming SSI payments.

Can I track funds for multiple SSI recipients?

Yes, SSI Usage Tracker is specifically designed to handle multiple recipients within a single household. Each recipient has their own balance, payment schedule, and transaction history. When you record a shared household expense, you can use the household split feature to automatically divide the cost among recipients based on customizable percentages. This is particularly useful for expenses like rent, utilities, and groceries that benefit all household members.

How do I track SSI payments?

SSI Usage Tracker automatically generates expected payment records based on each recipient's monthly payment amount. When you receive an SSI payment, simply navigate to the Payments page and confirm the payment. The confirmed payment will be recorded as income and added to the recipient's balance. If the actual payment amount differs from the expected amount, you can adjust it during confirmation. You can also manually add payments if needed.

Can I import data from a spreadsheet?

Yes, SSI Usage Tracker supports importing historical transaction data from Excel files (.xlsx format). The import feature includes a preview step so you can review and verify your data before it is imported. This is a great way to get started if you have been tracking SSI funds in a spreadsheet and want to move to a more organized system. You can also export your data to CSV format at any time for backup or sharing purposes.

Is my financial data secure?

We take data security very seriously. All data is transmitted over encrypted HTTPS connections. Passwords are hashed using industry-standard algorithms. We offer multi-factor authentication (MFA) with options for authenticator apps, email codes, and SMS verification. Your data is hosted on Microsoft Azure, which meets rigorous security and compliance standards. We do not sell your personal data to third parties. For more details, please review our Privacy Policy.

What browsers and devices are supported?

SSI Usage Tracker is a web application that works on any modern browser, including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. The application is fully responsive, meaning it works on desktop computers, laptops, tablets, and smartphones. For the best experience, we recommend using the latest version of your preferred browser. No app download is required — simply visit easyssi.com in your browser.

How do I delete my account?

If you wish to delete your account and all associated data, please contact us at [email protected] with your registered email address and a request for account deletion. We will process your request within 30 days and permanently remove your account and all associated data from our systems. Before requesting deletion, we recommend exporting your data using the CSV export feature so you have a copy for your records.

I found a bug or have a feature suggestion. How do I report it?

We appreciate your feedback and are always looking to improve SSI Usage Tracker. If you have found a bug or have a suggestion for a new feature, please email us at [email protected] with as much detail as possible. For bug reports, include the steps to reproduce the issue, what you expected to happen, and what actually happened. For feature suggestions, describe the functionality you would like and how it would help you manage SSI funds more effectively. We read every message and use your feedback to prioritize improvements.


Important Disclaimer

SSI Usage Tracker is a record-keeping tool and is not affiliated with, endorsed by, or connected to the Social Security Administration (SSA) or any government agency. The information provided in this application and on this website is for informational purposes only and should not be considered legal, financial, or tax advice. For official information about Supplemental Security Income, please visit the Social Security Administration's website at ssa.gov or contact your local SSA office.

If you have questions about your SSI benefits, representative payee responsibilities, or accounting requirements, please consult with a qualified professional or contact the SSA directly. SSI Usage Tracker is designed to assist with record-keeping but does not replace professional guidance.

SSI Usage Tracker

Free SSI fund management tool for families, guardians, and representative payees.


© 2026 SSI Usage Tracker. All rights reserved.

Not affiliated with or endorsed by the Social Security Administration (SSA). For official SSI information, visit ssa.gov/ssi.
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